We'll ensure that your investment has the best support you can get in the business!

E-mail:
support@eurekalog.com

ICQ:
127431132

MSN:
e.l@mail.com

AIM:
eurekasupp

Yahoo:
eurekalog

You can use this page to obtain support or to ask (pre-)sales questions.
However, before using it to report a problem, try the following:

• Download (registered customers, free trials) and install the latest version of EurekaLog (maybe it already solves your problem);
• Go to "FAQ" page to search for a solution to most popular issues;
• Go to Knowledge Base to search for a solution to known issues;
• If you have any problems with installation/reinstallation, please follow these guidelines;
• Take a look at the "General/Bugs" forum and search for threads related to your problem.

If your problem remains unsolved, complete this form below (optionally attaching a zipped file without executables files inside).

  Select department (required)  

	Sale and licenses issues
	Technical issues
	Feedback
	Bug report
Please, select an appropriate category for your request. Selecting a wrong category significantly slows down processing of your request.

  Contact information (required)  

Full Name (English):
E-mail:

  Request's details (required)  

Subject:
What to say in your request (for tech-support issues only) (if applicable): Your EurekaLog version (like 7.0.0.223), edition (like Trial, Professional, Enterprise). Your IDE version (like Delphi 7, C++ Builder XE). Your operating system version (like Windows XP or Windows 7). What your problem is. Source code in question, related to your issue. Screenshots. Exact error messages. A demo to illustrate issue. Remember: the more information you supply - the quicker you'll get a solution!

  Attach file (optional)  

A file to attach (2 Mb max.):

Please enter text from the image below. It's required to block spam.

Important notice:
When you send us your support request via e-mail or this form above - this request is registered in our support system. Once the request is registered - we send you back an automatic notification with your ticket ID and information for login to our support system.

You should receive the e-mail notification about your new support ticket in a reasonable amount of time (few hours max).

If you don't receive any notification - please, check your e-mail settings or spam folder.
If you don't see any notification - then we didn't receive your request at all! Please, retry sending.
If you still have troubles with e-mails - you can use the request support form above or use forums.

See also this article.