We'll ensure that your investment has the best support you can get in the business!

E-mail:
support-delphi@eurekalog.com
support-dotnet@eurekalog.com

ICQ:
127431132

MSN:
e.l@mail.com

AIM:
eurekasupp

Yahoo:
eurekalog

You can use this page to obtain support or to ask (pre-)sales questions.
However, before using it to report a problem, try the following:

• Download (registered customers, free trials) and install the latest version of EurekaLog (maybe it already solves your problem);
• Go to "FAQ" page to search for a solution to most popular issues;
• Go to Knowledge Base to search for a solution to known issues;
• If you have any problems with installation/reinstallation, please follow these guidelines;
• Take a look at the "General/Bugs" forum and search for threads related to your problem.

If your problem remains unsolved, complete this form below (optionally attaching a zipped file without executables files inside).

  Select department (required)  

	(Delphi/C++Builder): Sale and licenses issues
	(Delphi/C++Builder): Technical issues
	(.NET): Sale and licenses issues
	(.NET): Technical issues
	Feedback
	Bug report
Please, select an appropriate category for your request. Selecting a wrong category (including selecting the "Other" category for sales/tech issues) significantly slows down processing of your request.

  Contact information (required)  

Full Name:
E-mail:

  Request's details (required)  

Subject:
What to say in your request (for tech-support issues only) (if applicable): Your EurekaLog version (like 6.0.24), target (like Delphi/C++ Builder or .NET), edition (like Trial, Professional, Enterprise). Your IDE version (like Delphi 7, C++ Builder XE or MS Visual Studio 2010). Your operating system version (like Windows XP or Windows 7). What your problem is. Source code in question, related to your issue. Screenshots. Exact error messages. A demo to illustrate issue. Remember: the more information you supply - the quicker you'll get a solution!

  Attach file (optional)  

A file to attach (2 Mb max.):

Please enter text from the image below. It's required to block spam.

Important notice:
When you send us your support request via e-mail or this form above - this request is registered in our support system. Once the request is registered - we send you back an automatic notification with your ticket ID and information for login to our support system.

You should receive the e-mail notification about your new support ticket in a reasonable amount of time (few hours max).

If you don't receive any notification - please, check your e-mail settings or spam folder.
If you don't see any notification - then we didn't receive your request at all! Please, retry sending.
If you still have troubles with e-mails - you can use the request support form above or use forums.

See also this article.