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This send method creates a new issue on BugZilla bug tracker (see demo).
A bug tracking system is a software application that is designed to help quality assurance and programmers keep track of reported software bugs in their work. It may be regarded as a type of issue tracking system.
Many bug-tracking systems, such as those used by most open source software projects, allow users to enter bug reports directly. Other systems are used only internally in a company or organization doing software development. Typically bug tracking systems are integrated with other software project management applications.
Having a bug tracking system is extremely valuable in software development, and they are used extensively by companies developing software products. Consistent use of a bug or issue tracking system is considered one of the "hallmarks of a good software team".
This method requires some preparation actions, before you can use it:
| 1. | You need to get web server with Perl and database running or have a hosting with Perl and database support. |
| 2. | You need to download BugZilla and upload it on web-server (either hosting or self-server). |
| 3. | You need to run through BugZilla installer. |
Important note: EurekaLog uses XML-RPC interface to access BugZilla. Make sure that you have installed all required Perl packages (usual Perl package dependencies are: SOAP-Lite, XMLRPC-Lite, and Test-Taint) and enabled XML-RPC. Please refer to BugZilla documentation for more information.
| 4. | You need to setup BugZilla: |
| • | create projects (for each of your products). |
| • | create "reporter" account (warning: don't use administrator account for reporting issues). |
| • | create custom field for "counting" bug reports. |
| 5. | Fill BugZilla details in your EurekaLog-enabled application. |
You also need to setup sending options and test sending. To test send place a button, which raises exception. Let EurekaLog handle it and perform sending. Ensure that it's working as expected. Send report again to check how duplicates are handled. Adjust any options, if needed. Change status of issue to "closed" and retry sending. Ensure that it works as expected.
Advantages:
| • | Powerfull and customizable. |
| • | Freeware (hosting cost not included). |
Drawbacks:
| • | May be blocked by firewall. |
| • | Requires hosting OR web (http) server + database service. |
| • | User e-mail address is optional. |
| • | Requires setup for each your project. |
| • | API support should be installed separately. |
Constant: wsmBugZilla.
See also:
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Send feedback...
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Build date: 2023-09-11
Last edited: 2023-03-07
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Permanent link to this article: https://www.eurekalog.com/help/eurekalog/bugzilla.php
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