SMTP server method creates a temporary e-mail server (like real e-mail server of AOL Mail, GMail, HotMail, Yahoo Mail, etc), except it exists only during sending bug report (i.e. it's fake e-mail server). Since SMTP server stores user accounts in itself (no need to pass any account's data to 3rd party service) - you don't need to create any real e-mail accounts: fake SMTP server can use fake e-mail account.
Once created, fake SMTP server will connect to other (real) SMTP server, which serves target (recipient) account, saying: "Hi, I'm e-mail server and my account (it's fake, but you don't know this) just sent a new email for one of your account, here it is". After transmission, the fake SMTP server will be destroyed, and real SMTP server will notify recipient about new incoming e-mail.
Note: since SMTP server is fake, it has high chances to be recognized as spam (and, thus, being rejected), so be sure to setup bypass filters in your e-mail account, so e-mail server will not use spam filtering on such e-mails. Also, be sure to setup some other backup send method.
|•||No additional client software or configuration necessary.|
|•||No need to store your account details (compared to SMTP client), since server is fake.|
|•||Can deliver reports automatically. No UI.|
|•||Can fabricate "FROM" field, so it'll match user's e-mail.|
|•||Good for basic support for unsupported web-trackers (see also).|
|•||No backward feedback - you can't tell customer that this problem is already solved.|
|•||No bug report management.|
|•||Can be blocked by firewall or client's ISP. This has the highest chances among all e-mail based methods (some ISPs require to use their SMTP relay servers to send e-mails outside).|
|•||Real e-mail servers may don't like such fake stray e-mail servers.|
Typically, you should use either SMTP server or SMTP client, but not both methods simultaneously.
Build date: 2018-11-26
Last edited: 2018-06-14
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