We'll ensure that your investment has the best support you can get in the business!

You can use this page to obtain support or to ask (pre-)sales questions.
However, before using it to report a problem, try the following:

If your problem remains unsolved, complete this form below (optionally attaching a zipped file without executables files inside).

  Select department (required)  

Please, select an appropriate category for your request. Selecting a wrong category significantly slows down processing of your request.

  Contact information (required)  

  Request's details (required)  

What to say in your request (for tech-support issues only) (if applicable):

  • Your EurekaLog version (like, edition (like Trial, Professional, Enterprise).
  • Your IDE version (like Delphi 7, C++ Builder XE).
  • Your operating system version (like Windows XP or Windows 7).
  • What your problem is.
  • Source code in question, related to your issue.
  • Screenshots.
  • Exact error messages.
  • A demo to illustrate issue.
Remember: the more information you supply - the quicker you'll get a solution!

  Attach file (optional)  
A file to attach (2 Mb max.):

Please enter text from the image below. It's required to block spam.

Important notice:
When you send us your support request via e-mail or this form above - this request is registered in our support system. Once the request is registered - we will send you back an automatic notification with your ticket ID and information for login to our support system.

You should receive the automatic e-mail notification about your new support ticket in a reasonable amount of time (few hours max).

If you don't receive any notification - please, check your e-mail settings or spam folder.
If you don't see any notification - then we didn't receive your request at all! Please, retry sending.
If you still have troubles with e-mails - you can use the request support form above or use forums.

See also this article.