We'll ensure that your investment has the best support you can get in the business!

You can use this page to obtain support or to ask (pre-)sales questions.
However, before using it to report a problem, try the following:

• Download (registered customers, free trials) and install the latest version of EurekaLog (maybe it already solves your problem);
• Go to "FAQ" page to search for a solution to most popular issues;
• Go to Knowledge Base to search for a solution to known issues;
• If you have any problems with installation/reinstallation, please follow these guidelines;

If your problem remains unsolved, complete this form below:

  Select department (required)  

	Sale and licenses issues
	Technical issues
	Feedback
	Bug report
Please, select an appropriate category for your request. Selecting a wrong category significantly slows down processing of your request.

  Contact information (required)  

Name:
E-mail:

  Request's details (required)  

Subject:
Additional details (for technical support issues only): E-mail used to purchase license or license serial number (optional). Your EurekaLog version (like 7.0.0.223), edition (like Trial, Professional, Enterprise). Trial Personal Standard Professional (no source code) Enterprise (with source code) Your IDE version (like Delphi 7, C++ Builder XE). Delphi C++ Builder 3 4 5 6 7 2005 2006 2007 2009 2010 XE XE2 XE3 XE4 XE5 XE6 XE7 XE8 10 Seattle 10.1 Berlin 10.2 Tokyo 10.3 Rio 10.4 Sydney Win32 Win64 Your operating system version (like Windows XP or Windows 7). ReactOS Wine x86 Windows 2000 x86 Windows XP x86 Windows 2003 x86 Windows Vista x86 Windows 2008 x86 Windows 7 x86 Windows 8 x86 Windows 8.1 x86 Windows 10 x86-64 Windows XP x86-64 Windows 2003 x86-64 Windows Vista x86-64 Windows 2008 x86-64 Windows 7 x86-64 Windows 2008 R2 x86-64 Windows 8 x86-64 Windows 2012 x86-64 Windows 8.1 x86-64 Windows 2012 R2 x86-64 Windows 10 x86-64 Windows 2016 What your problem is. Source code in question, related to your issue. Screenshots. Exact error messages. A demo to illustrate the issue. Remember: the more information you supply - the quicker you'll get a solution!

  Attach file (optional)  

A file to attach (80 Mb max.):

We recommend to attach at least your .dpr, .dproj (.bdsproj, etc.), .eof, .map, .csl (how to get .csl file) files. As well as screenshots. Any logs are welcomed too.

Please, do not attach executable files (*.exe, *.dll, *.bpl). Such attaches are blocked by GMail - even inside .ZIP archives. You can use .7z archive or simply change file extension to something neutral (like .ex_, for example).

For extra large files - you can use any file sharing service, and specify sharing link in the message above.

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Important notice:
When you send us your support request via e-mail or this form above - this request is registered in our support system. Once the request is registered - we will send you back an automatic notification with your ticket ID and information for login to our support system.

You should receive the automatic e-mail notification about your new support ticket in a reasonable amount of time (few hours max).

If you don't receive any notification - please, check your e-mail settings or spam folder.
If you don't see any notification - then we didn't receive your request at all! Please, retry sending.
If you still have troubles - you can use the our support portal directly.

See also this article.