We'll ensure that your investment has the best support you can get in the business!





You can use this page to obtain support or to ask (pre-)sales questions.
However, before using it to report a problem, try the following:


If your problem remains unsolved, complete this form below:


  Select department (required)  

Please, select an appropriate category for your request. Selecting a wrong category significantly slows down processing of your request.

  Contact information (required)  
Name:
E-mail:

  Request's details (required)  
Subject:

Additional details (for technical support issues only):

  • E-mail used for license (optional).
  • Your EurekaLog version (like 7.0.0.223), edition (like Trial, Professional, Enterprise).
  • Your IDE version (like Delphi 7, C++ Builder XE).
  • Your operating system version (like Windows XP or Windows 7).
  • What your problem is.
  • Source code in question, related to your issue.
  • Screenshots.
  • Exact error messages.
  • A demo to illustrate the issue.
Remember: the more information you supply - the quicker you'll get a solution!


  Attach file (optional)  
A file to attach (2 Mb max.):
We recommend to attach at least your .dpr, .dproj (.bdsproj, etc.), .eof, .map, .csl (how to get .csl file) files. As well as screenshots. Any logs are welcomed too.
Please, do not attach executable files (*.exe, *.dll, *.bpl). Such attaches are blocked by GMail - even inside .ZIP archives. You can use .7z archive or simply change file extension to something neutral (like .ex_, for example).
For extra large files - you can use any file sharing service, and specify sharing link in the message above.

Please complete our anti-spam check below. This is required to prevent automated registrations and form submissions.




Important notice:
When you send us your support request via e-mail or this form above - this request is registered in our support system. Once the request is registered - we will send you back an automatic notification with your ticket ID and information for login to our support system.

You should receive the automatic e-mail notification about your new support ticket in a reasonable amount of time (few hours max).

If you don't receive any notification - please, check your e-mail settings or spam folder.
If you don't see any notification - then we didn't receive your request at all! Please, retry sending.
If you still have troubles - you can use the our support portal directly.

See also this article.

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