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See also our Licensing FAQ and Purchase FAQ

See also our General FAQ, Technical FAQ, and How-To-s

See also our Knowledge Base, Troubleshooter, or download latest version of EurekaLog

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Additional details (for technical support issues only):

  • E-mail used to purchase license or license serial number (optional).
  • Your EurekaLog version (like, edition (like Trial, Professional, Enterprise).
  • Your IDE version (like Delphi 7, C++ Builder XE).
  • Your operating system version (like Windows XP or Windows 7).
  • What your problem is.
  • Source code in question, related to your issue.
  • Screenshots.
  • Exact error messages.
  • A demo to illustrate the issue.
Remember: the more information you supply - the quicker you'll get a solution!

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We recommend to attach at least your .dpr, .dproj (.bdsproj, etc.), .eof, .map, .csl (how to get .csl file) files. As well as screenshots. Any logs are welcomed too.
Please, do not attach executable files (*.exe, *.dll, *.bpl). Such attaches are blocked by GMail - even inside .ZIP archives. You can use .7z archive or simply change file extension to something neutral (like .ex_, for example).
For extra large files - you can use any file sharing service, and specify sharing link in the message above.

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Important notice:
When you send us your support request via e-mail or this form above - this request is registered in our support system. Once the request is registered - we will send you back an automatic notification with your ticket ID and information for login to our support system.

You should receive the automatic e-mail notification about your new support ticket in a reasonable amount of time (few hours max).

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If you don't see any notification - then we didn't receive your request at all! Please, retry sending.
If you still have troubles - you can use the our support portal directly.

See also this article.