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FogBugz setup

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This article is part of Managing bug report in issue tracker series.

 

See managing bug reports in issue tracker for common information. Please, read it first. For common information and setup of FogBugz itself - please see this article. The text below assumes that you already completed FogBuz installation.

 

Below are detailed steps for recommended FogBugz setup for automatic bug report submission. Before going through setup - make sure to upgrade your FogBugz to the latest version.

 

Some steps below are optional, some steps must be executed only once (like custom fields creation), other are executed from time to time (like creating new projects for your new products).

 

Full list of necessary actions contains:

1. Creating custom fields (single act)
2. Creating user accounts (single act or per product)
3. Creating projects and setting it up (single act or per product)
4. EurekaLog setup (per product)
5. Testing (as required)

 

Please note that all actions below are just examples. It's recommendation, but it's not necessary to be absolutely like that. You may use another configuration.

 

 

Creating custom fields

1. (Admin/Site configuration) Create custom field to improve usefulness of EurekaLog. Most important field is "Version" - to store version of your application (name must be exactly like this, if you want EurekaLog to auto-fill it; otherwise you will need to fill it manually). Other suggested custom field is "Computer" (to store platform information). Again, field name must match or you'll need to manually fill it.

 

 

Suggested setup for custom fields

 

 

Creating user accounts

1. (Admin/Users) Create new use account for bug report submission. Make it normal or community user. E-mail can be anything. It may be good idea to use dummy e-mail address (i.e. non-existent e-mail). You may want to create additional accounts for each of your products - for increased security (you can join users in group to simplify control).

 

Note: you can use anonymous access for bug report submissions (see also). However, currently anonymous user is not supported in FogBugz API (see also). You may also consider using HTTP upload send method to upload report directly to anonymous bug report page for reporting anonymously. Even though limited, anonymous submitting is more secure, since access password isn't stored in your EurekaLog-enabled applications, so end-user can't mess with settings.

 

Now, back to using real using and full access to FogBugz API.

 

 

Creating new user

 

2. After creating user - click on its name in user list to edit. Turn off e-mail notifications, set settings to defaults, select "English" and "GMT":

 

 

Suggested settings for auto-reported account

 

3. You can create new group for all bug submission user accounts (Admin/Groups):

 

 

Creating new group

 

4. After group creation - add users to it:

 

 

Adding user to group

 

5. (Optional, but strongly recommended; only for latest FogBugz versions) Go to your account create new API token:

 

 

Creating new API token for bug reporter account

 

Once API token was created - select it and copy to buffer. You will need to enter it into EurekaLog configuration later.

 

You may create additional tokens.

 

 

Creating projects

1. (Admin/Projects) Create project for your product. You may also create several projects - one for each of your products. In this case you may want to create common master project. You can use master project to clone settings to many projects. You can also group projects into a group. Be sure to set appropriate access rights for users (depends on your choice for bug report submission: normal user, community user or anonymous):

 

 

Example of project for bug report submission

 

Example above illustrates setting access rights for the following cases:

All normal users
Special group of user for bug reporting
Single account
All community users
Anonymous user

 

Please, select only minimum necessary access rights and remove any other.

 

2. Create area for the projects. If you don't need area - use "Misc" area. If you already have area - assign it. If you have master-project - you can clone project to get pre-set settings.

 

3. Set any other project properties as needed.

 

4. (Admin/Workflows) Create custom workflow to limit rights:

 

 

Suggested settings for the workflow for bug reporting projects

 

Assign workflow to your projects.

 

 

EurekaLog setup

1. Enter FogBugz details into EurekaLog configuration of your projects:

 

 

ForBugz settings filled into EurekaLog options

 

Important Note: we recommend to use API keys (tokens) when possible. If you are still going to use login/password pair (for example, you are using old FogBugz version, which does not have API keys) - use your user name as login. Even though FogBugz asks for e-mail address as login, we've found out that it's perfectly fine to have several users with same e-mail account, and login with user names instead of e-mail addresses.

 

2. Set any additional/common send options.

 

3. Set/fill custom fields. EurekaLog has support for automatic managing of "Version", "Computer", "Correspondent" and "BugID" fields. You just need to set corresponding check boxes and field name in EurekaLog options. For other custom fields you need to fill them manually, for example:

 

uses

  EEvents, ESysInfo;

 

procedure SetCustomFields(const ACustom: Pointer; const ASender: TObject; const AWebFields: TStrings; var ACallNextHandler: Boolean);

begin

  AWebFields.Values['plugin_customfields_at_fogcreek_com_licensev5'] := GetYourApplicationLicense;

end;

 

initialization

  RegisterEventCustomWebFieldsRequest(nil, SetCustomFields);

end.

 

4. Add any custom data, additional attached files, write necessary event handlers, set exception filters, etc, etc.

 

 

Testing

1. Test sending. You can do this right in the EurekaLog send options dialog - by clicking on "Test..." button. This will send test bug report.

 

Suggested actions are:

1. Click on "Test..." button to test sending and creating of a new bug issue in FogBugz.
2. Resolve any found issues (access denied, wrong values in fields, etc).
3. Once successful and there is new issue in FogBugz - click on "Test..." button again. This should test updating project.
4. Resolve any found issues (access denied, etc).
5. Once successful - close existing test issue in FogBugz. Optionally - set the BugScout status (see customizing feedback).
6. Click on "Test..." button again. This should test sending old (already fixed) bugs (see: issues workflow).
7. Ensure there is no error messages, no problems. You should get "success, this bug is fixed" kind of behaviour. Exact behaviour depends on your settings.

 

These actions should test that sending is actually working.

 

2. Now it's time to test your application-specific sending.

 

1. Place debug code in your application to raise test exception and cause a test leak (if you've enabled leaks collecting).
2. Run your application and invoke this test code.
3. Let application crash and process bug (show dialog, send bug report, etc).
4. Ensure that behaviour is expected.
5. Ensure that you get all files and additional information in FogBugz.
6. Remove test code from your application.

 

Now your application is ready for deployment.

 

 

See also:




Send feedback... Build date: 2018-11-26
Last edited: 2018-10-27
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