Refunds
Refund policy
Software bought by mistake, or that does not do what it promised, is not a sale worth keeping. The trial exists so this is rare; when it happens, the policy below applies.
At Neos Eureka S.r.l. we believe in quality products for smart customers. We don't believe in high-pressure sales tactics and overbearing advertising. People who use our products love them so we do whatever we can to get people using them. Because of this we think it makes sense to offer a 60-day unconditional money back guarantee for purchases made on this website. This gives you the freedom to try them out and enough time to be completely sure they fit your needs. Purchases from an authorized reseller outside this website follow that reseller's terms.
We're confident that you'll join the thousands of happy customers who have never found a need to use our guarantee. If you find within 60 days of your original purchase that you need to return the product, you can do so, for any reason, no questions asked. We will happily refund your entire purchase price.
If you have any questions about our 60 day unconditional guarantee, please contact us.
How a refund works
| Who issues it | Paddle, the merchant of record: the refund appears on the same payment method the purchase was made with. |
|---|---|
| What happens to the license | The license and its maintenance window end when the purchase is refunded or the payment is reversed; the purchase stays visible in your account with the refund recorded next to it. Copies of Applications already distributed to your users are not affected; you may no longer use the Software or distribute new Applications. |
| What to have ready | The invoice reference from your purchase history. |