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Uninstallation problems

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Note: these are troubleshooting guidelines for EurekaLog 7 only. If you uninstall other version of EurekaLog - use corresponding help resources.


A. You should always use EurekaLog's uninstaller, which you could run from Start menu (EurekaLog program group) or from "Uninstall application" Control Panel's applet.


B. If you can't find these items - you can run uninstaller manually by executing its file: C:\Program Files (x86)\Neos Eureka S.r.l\EurekaLog 7\unins000.exe (exact path depends on your system).


C. However, if uninstaller has failed to remove EurekaLog for some reason - here is a list of steps to do to remove EurekaLog 7 manually:


1. Unregister EurekaLog:
Close all opened projects in your IDE and select Component / Install packages command. Then:
oFind "EurekaLog IDE Expert" package and remove it completely (use "Remove" button, do not just uncheck checkbox);
oFind "EurekaLog Component" package and remove it completely (use "Remove" button, do not just uncheck checkbox).
Go to Tools / Options and select "Library" category. Remove any EurekaLog-related paths from "Library path", "Browsing path" and "Debug DCU path".
Remove any EurekaLog-related files or folder from any other tools. For example, use Options / Configure symbols command in Process Explorer tool, if you've setup it to use EurekaLog's files before.
2. Close all opened Delphi/C++Builder/RAD Studio/AppMethod instances and Process Explorer tool (or any other debug tool which may use your symbol's cache). Alternatively, it's recommended to restart your PC.
3. Delete EurekaLog files:
Delete EurekaLog's folder, which is typically "C:\Program Files\Neos Eureka S.r.l\EurekaLog 7".
Delete EurekaLogCore*.*, EurekaLogExpert*.*, EurekaLogComponent*.*, ecc32.* and emake.* files from "bin" folder of your IDE.
Delete EurekaLogCore*.* files from Windows\System32 folder (both 32-bit and 64-bit).
Delete EurekaLog's program group in Start menu. You can do this by opening Start menu and right-clicking on "EurekaLog" program group.
4. Delete EurekaLog registry settings:
Delete HKEY_CURRENT_USER\Software\EurekaLab\EurekaLog\7.0 registry key.
Delete HKEY_LOCAL_MACHINE\Software\EurekaLab\EurekaLog\7.0 registry key.
(Optionally) You can delete the entire \Software\EurekaLab\ key, if you want to.
Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BB108562-6527-4FA0-8928-6F5ECDBB08CF}_is1 registry key (note: it's HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{BB108562-6527-4FA0-8928-6F5ECDBB08CF}_is1 on 64bit machines).
5. Delete your data files:
Delete %APPDATA%\Neos Eureka S.r.l\EurekaLog\ folder. For example, it can be C:\Users\UserName\AppData\Roaming\Neos Eureka S.r.l\EurekaLog\ folder.
(Optionally) You can delete the entire %APPDATA%\Neos Eureka S.r.l\ folder, if you want to.
Delete each .dcu/*.obj files of your projects, which could be rebuilded from .pas/.cpp files.
6. Delete any left-overs:
Run a search on your hard drive and look for any *.elf, *.eof, *.etf, EurekaLog*, ecc32.*, emake.*, ExceptionLog* files. If you've found something and you don't need this - delete it.



See also:

Send feedback... Build date: 2018-11-26
Last edited: 2018-06-14
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